FREQUENTLY ASKED QUESTIONS
Royal Chain is a jewelry wholesaler and supplier, operating as a B2B business that does not sell to the general public. Customers interested in purchasing wholesale from our catalog can use our website to place orders, once your business has been vetted and approved. If you don't currently do business with us, but would like to, please navigate here.
ACCOUNT INFORMATION
What does having an account mean?
There are two types of accounts you can have with us. All new customers must apply for a business wholesale account using our credit application process. This allows us to verify your business and credit standing, with approvals available typically in one week. More information can be found here. Customers will also receive a web account, operated separately from our internal systems. Only customers with approved business accounts can have access to a web account. Access is granted typically within 24 hours.
Beginning September 2022, all customers who submit a credit application and receive an approved business wholesale account will automatically receive a web login to access our website. If you have had a wholesale account with us in the past but did not receive a web account, fill our form here to receive your account and login information.
How do I know if I have an approved credit account with Royal Chain?
Email [email protected] to inquire about your approval status. We look up account information using your business phone number—please include that in your email so we can find you. Depending on the account age, we may ask you to update your information, including trade and bank references.
If I have ordered from Royal Chain in the past, do I automatically have a web account?
If you already have a credit-approved account and would like to place orders on our website, but are unsure if you have a login for that, we can easily get you set up. Fill out this web form to get started.
How do I find my login info?
If you are unsure, click this Forgot Password link. If you have an existing web account using your email, you will get a password reset link.
I did not receive an email to reset my password.
Check your spam or junk folders first. If you still haven't received an email from us, please contact [email protected].
My account is locked, and I was told to call Customer Service.
We understand this happens sometimes. Please call us at 800-622-0960 and our Customer Service team will assist you.
My business information has changed. How do I update my account?
Please submit via our online form with your updated information here.
PAYMENTS
Can I pay an open balance online?
Yes! You can use our online portal to pay a statement balance by credit card here. Credit card fees may apply.
RETURN INFORMATION
For information on how to return merchandise for us, please navigate here.