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FREQUENTLY ASKED QUESTIONS

Please note our website is used as a means to display our catalog of items virtually. We are a jewelry supplier, operating as a B2B business that does not sell to the general public. If you are interested in doing business with us and purchasing wholesale from our vast catalog of over 10,000 skus, we can easily get you set up with an account.

 

What does having an account mean?

There are two types of accounts you can have with us.
1) First, you must apply to open a business wholesale account using our credit application process. This allows us to verify that you are a business and that you have good credit standing. The process is very easy, simply fill out a credit application form and email or fax it to us. Approvals will usually come through in about a week. More information on that here.
2) We also have web accounts, which are separate from our internal systems. To gain a web account, you must already have an established approved business account with us. This process is also simple. Fill out our web form here to be granted access to our website with a web account. Make sure to include all the required fields so we can find you in our system. You will be granted access usually within 24 hours.

 

How do I know if I have an approved credit account with Royal Chain?
If you are unsure if you an approved account with us, you may simply email [email protected] and inquire. We look up account information using your business phone #, so make sure to include that in your inquiry so we can find you. Sometimes, if it's been a while since we set up your account we may ask you to refresh your information and update your trade and bank references.

 

What is a web account?
Having a web account is different than having an established credit-approved account. Once you have an established approved account with us, you may request a web account. Having a web account with a login and password will allow you to view pricing and place orders on our website. This is a feature of doing business with us. 

 

If I have ordered from you before do I automatically have a web account? 
No, but we can easily get you set up. Fill out this web form to get started. Going forward, the process will be more automated, so stay tuned for that!

 

How do I find my login info? 
If you are unsure, click this Forgot Password link. If you have an existing web account using your email, you will get a password reset link.

 

I did not receive an email to reset my password.
Check your spam or junk folders first. If you still didn't get anything email [email protected] with your issues and you will get taken care of. 

 

My account is locked and I was told to call customer service.
We understand this happens sometimes. Give us a call at 800-622-0960 and ask for Sharon. She will take care of you.