FREQUENTLY ASKED QUESTIONS
First and foremost, we are a jewelry wholesaler and supplier, operating as a B2B business that does not sell to the general public. If you are interested in doing business with us and purchasing wholesale from our vast catalog of over 10,000 skus, we can easily get you set up with an account, once your business has been vetted and approved. If you don't currently do business with us, but would like to, please navigate here.
This website is used as a means to display our catalog of items virtually to the retail businesses we service.
ACCOUNT INFORMATION
What does having an account mean?
There are two types of accounts you can have with us.
1) First, you must apply to open a business wholesale account using our credit application process. This allows us to verify that you are a business and that you have good credit standing. The process is very easy, simply fill out a credit application form and email or fax it to us. Approvals will usually come through in about a week. More information on that here.
2) You may also have a web account, which is operated separately from our internal systems. To gain a web account, you must already have an established approved business account with us. This process is also simple. Fill out our web form here to be granted access to our website and provided a login. Make sure to include all the required fields so we can find you in our system. You will be granted access usually within 24 hours.
How do I know if I have an approved credit account with Royal Chain?
If you are unsure if you have an approved business account with us, you may simply email [email protected] and inquire. We look up account information using your business phone #, so make sure to include that in your inquiry so we can find you. Sometimes, if it's been a while since we set up your account we may ask you to refresh your information and update your trade and bank references.
What is a web account?
Having a web account is different than having an established credit-approved business account. Once you have filled out a credit application and we've set you up in our system as an approved account for ordering, you may then request a web account, which really just means being provided with a web login and password that will allow you to view pricing and place orders on our website. This is an added feature of doing business with us.
Update (September 2022): Moving forward, for any customer that fills out a credit application with us, once they are approved to do business they will automatically receive a web login to access our website. The 2 accounts will go hand-in-hand making the entire process more automated and less confusing.
If I have ordered from Royal Chain in the past do I automatically have a web account?
Not necessarily. This process was not always automated, although it is now. If you already have a credit-approved account and would like to place orders on our website, but don't belive you have a login for that, we can easily get you set up. Fill out this web form to get started. (Update: We are working on retroactively getting our customer accounts access to web accounts, should they want it).
How do I find my login info?
If you are unsure, click this Forgot Password link. If you have an existing web account using your email, you will get a password reset link.
I did not receive an email to reset my password.
Check your spam or junk folders first. If you still didn't get anything email [email protected] with your issues and you will get taken care of.
My account is locked and I was told to call customer service.
We understand this happens sometimes. Give us a call at 800-622-0960 and ask for Sharon. She will take care of you.
My business information has changed - how do I update my account?
We do not currently have an online portal to make changes to your account, for example, if your store has moved and you need to update your address. Please submit our online form with the changes you need here.
PAYMENTS
Can I pay an open balance online?
Yes! We've recently created an online portal where you can pay a statement balance by credit card. It is secure, quick and easy. Please navigate here.
Please note credit card fees may apply.
RETURN INFORMATION
For information on how to return merchandise for us, please navigate here.