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Privacy and Cookie Policy

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

We use cookies and related browser technologies, such as local and session storage, to operate the Store, remember choices, understand how the Store is used, diagnose errors and support marketing activities. These technologies may store or retrieve information in your browser.

Essential technologies are required for security, authentication, shopping cart, checkout, customer preferences and other core storefront functions. They operate without optional consent because the Store cannot function properly without them.

Analytics, Diagnostics and Marketing technologies are optional. The Store blocks their scripts and prevents related third-party network requests, cookies and browser storage until you explicitly opt in to the applicable category through the cookie consent controls.

You can accept, reject or customise optional categories through the cookie consent controls. Rejecting optional cookies keeps those services blocked. If you later withdraw consent, the Store stops the affected services and removes their known cookies and browser storage where technically possible. Blocking essential technologies in your browser may prevent parts of the Store from working correctly.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Cookies and browser storage we use

The tables below list the cookies and related browser storage used by the Store. Optional technologies are used only after consent to their category.

Essential

Technology Type Provider Purpose
form_key Cookie Magento Stores a randomly generated key used to prevent forged requests.
PHPSESSID Cookie Magento Stores the server-side session identifier required for authenticated and transactional areas.
guest-view Cookie Magento Allows guests to view and edit their orders.
persistent_shopping_cart Cookie Magento Stores the key used to restore a persistent shopping cart for an anonymous shopper.
stf Cookie Magento Stores information about products emailed to friends.
store Cookie Magento Tracks the store view or locale selected by the shopper.
user_allowed_save_cookie Cookie Magento Records whether the shopper allows cookies to be saved.
mage-cache-sessid Cookie Magento Triggers cleanup of local cache storage.
mage-cache-storage Cookie and local storage Magento Stores visitor-specific content required for ecommerce functions.
mage-cache-storage-section-invalidation Local storage Magento Tracks customer-data sections that must be invalidated.
mage-cache-timeout Local storage Magento Determines when locally cached customer data expires.
section_data_ids Cookie Magento Stores timestamps for customer-specific data sections such as cart and wishlist information.
private_content_version Cookie Magento Prevents pages containing customer-specific content from being served from stale cache.
X-Magento-Vary Cookie Magento Supports server-side content caching for the visitor's storefront context.
mage-translation-file-version Cookie Magento Stores the version of translated storefront content.
mage-translation-storage Cookie Magento Stores translated storefront content requested by the shopper.
login_redirect Cookie Magento Preserves the destination page selected before the shopper was directed to log in.
mage-messages Cookie Magento Stores storefront notifications until they are displayed to the shopper.
product_data_storage Local storage Magento Stores product data used by recently viewed and compared product features.

Analytics

Technology Type Provider Purpose
_ga Cookie Google Distinguishes visitors for Google Analytics measurement.
_ga_* Cookie Google Stores property-specific Google Analytics session state.
_gid Cookie Google Distinguishes visitors for Google Analytics measurement.
_gat Cookie Google Controls the Google Analytics request rate.
_gat_* Cookie Google Controls the request rate for a specific Google Analytics property.

Diagnostics

Technology Type Provider Purpose
sentryReplaySession Local or session storage Sentry Stores session-replay state used for consented error diagnostics and troubleshooting.

Marketing

Technology Type Provider Purpose
recently_viewed_product Local storage Magento Stores product identifiers for recently viewed products.
recently_viewed_product_previous Local storage Magento Stores the previous set of recently viewed product identifiers.
recently_compared_product Local storage Magento Stores product identifiers for recently compared products.
recently_compared_product_previous Local storage Magento Stores the previous set of recently compared product identifiers.
_gcl_au Cookie Google Stores Google Ads conversion-linker state.
_gcl_* Cookie Google Supports Google Ads click and conversion attribution.
_fbp Cookie Meta Identifies browsers for advertising delivery and measurement.
_fbc Cookie Meta Stores Meta advertising click attribution information.
fr Cookie Meta Supports advertising delivery and measurement.
dmSessionID Cookie Dotdigital Identifies a consented behavior-tracking session.
recordID Cookie Dotdigital Identifies a consented visitor for behavior tracking.
dm_i Cookie Dotdigital Stores Dotdigital insight and campaign state.
ddg_chat_profile_id Cookie and local storage Dotdigital Stores the Dotdigital Chat profile identifier after Marketing consent.